Given rapidly changing customer needs and growing service choices, there has never been more of a need for service sector organisations to provide repeatable and reliable service outputs from their operations. The basics of this controlled output are driven from the heart of operations in team ways of working.
This e-learning course allows you to quickly understand the ten fundamental operations ways of working that should exist in all service teams, discussing what should be in place, why it should be in place and finally highlighting the benefits.
The course is highly interactive and blends operations theory with practical understanding of how to implement the methods taught. The learner is challenged throughout with questions to test understanding.
At the end of the course the learner can download a team roadmap which suggests a simple plan to put the learning into action within a team.
