This course is suitable for anyone seeking an introduction to Lean Thinking, how it can be applied within the service sector, and ideas on how to apply it within your own workplace.
TOPICS COVERED
- The evolution of Lean thinking
- The classic Lean principles
- The differences between service and manufacturing
- Wastes – both classic and service
- Value and failure demand
- The human and strategic dimensions of Lean
ASSESSMENT AND CERTIFICATION
Assessment & certification: This course is aligned to Cardiff University’s Lean Competency System at level 1a and is assessed via a multiple choice exam (pass mark: 65%). Once you’ve passed, you can download your LCS 1a certificate.
